Refund & Return Policy- Interwood Furniture LLC

Your Satisfaction is Our Priority. 

At Interwood Furniture LLC, we are committed to providing high-quality furniture. If, for any reason, you are not completely satisfied with your purchase, our Return and Refund Policy offers you a simple and seamless process.

Eligibility for Returns:

You may request a return if you are not satisfied with your purchased product, subject to the following conditions:

  • Timeframe: You must request a return within [Number of Days, e.g., 7/10/14] days from the date of receiving the product. Returns requested after this period will not be accepted.
  • Condition: The product must be unused, undamaged, and returned in its original packaging. Any product that is damaged, scratched, or altered will not be eligible for return.
  • Proof of Purchase: A valid purchase receipt or invoice must be presented for any return.
  • Specific Items: Certain items may not be eligible for return (please see the "Non-Refundable Items" section below).

Return Process:

To initiate your return process, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team within [Number of Days, e.g., 7/10/14] days of receiving the product via [Our Phone Number] or [Our Email Address]. Clearly mention your order number and the reason for the return.
  2. Authorization and Instructions: Our Customer Service team will review your return request and, upon approval, will provide you with detailed instructions on how to return the product.
  3. Return the Product: Carefully repack the product in its original packaging and return it according to our instructions. You can either return it directly to our showroom or we may arrange for a pick-up (if applicable). Additional charges may apply for pick-up services.
  4. Inspection and Approval: Upon receiving the returned product, our expert team will inspect it. If the product meets our return eligibility criteria, your refund process will be initiated.

Refund Process:

If your return is approved, we will process your refund as follows:

  • Refund Method: The refund will be issued through the original method of payment. If you paid via credit/debit card, the refund will be credited back to your account. For cash payments, the refund may be collected from our showroom or we may arrange another suitable method for the refund.
  • Refund Timeframe: The refund process will be completed within [Number of Days, e.g., 7/14] business days of your return being approved. However, please note that it may take additional time for the refund to reflect in your account due to your bank or financial institution's processing times.

Non-Refundable Items:

The following items are generally non-refundable or non-returnable:

  • Customized Products: Furniture that has been specifically manufactured or modified according to your specifications.
  • Hygiene-Related Items: Mattresses, pillows, or other personal use items that have been opened due to hygiene reasons.
  • Display or Discounted Items: Products sold on an "as-is" basis or at special discounted prices where defects or incompleteness were clearly mentioned.
  • Assembled Items: If the product has been assembled at your premises and you wish to return it for reasons other than a manufacturing defect.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact 1 our Customer Service team: